Refund Policy

Last updated: 2025-06-01

1. General Principle

Owlytics.ai uses a credit-based payment model. Purchased credits are credited to your account immediately.

2. Refund Conditions

• Unused credits may be refunded within 14 days of purchase
• For partially used packages, only unused credits are refundable
• Fully used credit packages are not refundable

3. Failed Reports

If report generation fails, your credit is automatically refunded. No separate refund request is needed for failed reports.

4. Refund Process

Submit refund requests via email to info@owlytics.ai. Refunds are processed to the original payment method within 5-10 business days.

5. Exceptions

Credits earned through gifts or promotions are not eligible for refunds.